Refund policyRefund policy

Pro plan

Pro is a one-time payment for 30 days. It does not renew on its own, so you are never charged again without choosing to.

If you bought Pro by mistake, write to us within 7 days of the payment. If you have not published a hunt since buying it, we refund the full amount. After a hunt has been published on Pro, or after 7 days, the payment is not refundable.

When Pro is refunded, the days it added are removed from your account.

Hunt tickets

Tickets are sold by the organizer of each hunt, and refunds follow the organizer's policy shown on the hunt.

If an organizer cancels a hunt, ask the organizer for a refund first. If you cannot reach them within 7 days, write to us with your payment details and we will help.

Managed events

Refunds for managed events follow the quote you agreed with us. Any advance paid for an event we have not started planning is refunded in full if you cancel at least 7 days before the event date.

How refunds are paid

Refunds go back to the same UPI, card or bank account through Razorpay. Banks usually take 5 to 7 working days to show the money in your account.

How to ask

Write to [EMAIL] with the email you sign in with, the payment date and the amount. We reply within 2 working days.